Lumber Liquidators Reviews

I bought hardwood flooring for my entire house.
I spent well over $6,000!
I received a letter from them a year later telling me that I have close to $400 in a refund coming to me.
I filled out the necessary forms & returned them...
That was 2 years ago and I have NOT received my refund YET!
And now, I can’t even get ahold of them!

Unlike the other poster my experience with Lumber Liquidators (Now L&L Flooring) was nothing but positive.
We had L&L Flooring install a floor in a 12x12 home office. This room never had a floor just carpeting and when I pulled that out it was sub floor.
Their work came out better than expected and my wife works in that room everyday.. However our house is also not new and settled. They used both glue and a compressor staple gun to install the hardwood floor.
We like their work and will be going back again.
But everyone's experience's are different.
I always tell people to shop around. I did and found myself and my wife at L&L floor and never looked back

Once delivered the original oak floor took a month and a half to be installed. When we started to walk on the floor within hours it began to splinter. Some boards were higher than others in elevation. There were strange gaps. The installer used the chopped off ends of boards (some as short as 8") end to end instead of using a longer board. It looked terrible. It was dangerous. A small child was stuck with splinters while playing on it. For months all I got from their customer service was that it was MY fault the floor was not installed properly and they did not have to honor their warranty. It took them six months to finally replace that floor. Six months that our lives were turned upside down because we couldn't put furniture in the room because we were WAITING and WAITING and WAITING for them to do what they were supposed to do. Finally after six months of excuses they finally installed a replacement floor. It's vinyl - no opportunity for splinters. After looking at the sample board in the store and were given a sample to take home we chose a nice dark brown. When installed it turned out to be striped with large areas that are not pigmented. More Junk. If I wanted a striped floor I would have chosen one. See picture below of the sample provided by LL and the actual installed floor.
If you want to waste your money, experience abuse and aggravation and still in the end have more junk installed in your home - buy from lumber liquidators. So much for Truth in Advertising.

My husband and I are so happy with our choice to purchase laminate flooring for 3rooms in our home! Service was excellent and very helpful. Floor is excellent quality. The staff responded to any questions we had and we had 3boxes left over and no problem with a return within the 90 days! I will be sure to recommend Lumber Liquidators to friends and family! Thank you.

I would not recommend them. Extra charge of $1096 to level a 10 x 8 room. $900 to move furniture. Nothing but greed here.

LL made an estimate of required materials and placed the order. They told me there would be a $250 freight charge.
It turned out that they ordered much more material than I needed and charged be another $349 in freight. And result $649 freight charges on a $3300 purchase